no more fixed internet in several cities in France

Bouygues Telecom customers are no longer able to access the fixed internet in several locations in France due to a major outage. The operator’s cellular network doesn’t appear to be that badly affected.

A breakdown is currently affecting several Bouygues Telecom customers. The problems relate to the ISP’s fixed network (optical fiber and ADSL). Several people are complaining at the time of writing that their bbox has stopped working.

The reports on the DownDetector site are therefore increasing sharply. The curve displayed by the platform, which lists this type of breakdown, shows that more than 2200 people already say they have problems. Usually it’s only a very small dozen.

Bouygues Telecom outage: No fixed internet in several cities in France
Several internet users report a breakdown in the Bouygues Telecom fixed line // Source: DownDetector

Also on Twitterthe number of netizens sharing their misadventures is increasing rapidly.

Reports come from cities like Paris, Marseille and Nice. Bouygues Telecom explains in a tweet that the concern mainly affects the south of Île-de-France.

[🚨 Info] You may have difficulties using your Bbox services, mainly in the south of Ile-de-France. We are doing everything to restore the situation as soon as possible. Some services are gradually returning since 5 p.m. Thanks

— Bouygues Telecom (@bouyguestelecom) April 15, 2022

A full return to normal appears set for later in the day.

Fixed internet down, but what about the cellular network?

Users regularly mention in their complaints a Wi-Fi cut, an error reported by their internet box (bbox). The operator’s mobile network, on the other hand, does not seem to be affected, or at least not as badly. Members of the editorial board of Frandroid and Bouygues Telecom customers no longer have fixed internet access at home but can still connect to the 4G network.

However, some people have told us that they have also had problems with Bouygues Telecom’s mobile network. It’s entirely plausible, but when it comes to a glitch, it doesn’t seem to matter as much as the one affecting internet boxes.


Fibre, Câble

RED box Fibre

4 jours

Débit jusqu’à 1 Gb/s

Sans Player TV

Téléphonie vers 100 destinations


Fibre

Bbox must Fibre

1 semaine

Débit jusqu’à 1 Gb/s

180 chaînes de TV incluses

Téléphonie vers 110 destinations

fiber

Orange Livebox Max Fiber

2 months

flow up to 2 Gbps

140 TV channels included

Telephony to 110 destinations

All internet boxes


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