Suppliers forced to terminate contracts

Nina Droff (special correspondent in Limoges), edited by Solène Leroux
modified to

07:03, 18 April 2022

In the face of rising gas prices, several providers are being forced to terminate the contracts of some of their customers. A phenomenon that has become increasingly common in recent months. The reason: they can no longer buy as much gas and therefore no longer have enough to supply all their customers.


The war in Ukraine is forcing some French gas suppliers to lay off some of their customers. This is a phenomenon that has become increasingly common in recent months as gas prices have risen. With prices rising, utilities can no longer buy as much gas and therefore do not have enough to supply all of their customers.

In April, companies Cdiscount and GreenYellow told some of their customers they could no longer honor their contracts, before eventually changing their minds over the dispute. The supplier Antargaz has decided not to renew the expired contracts. According to the company, this affects 500 customers for the months of March and April. “Customers whose contract is due to expire this month have received a letter within 30 to 60 days before the end of the contract informing them that their supply contract with Antargaz has not been renewed,” specifies Antargaz Communications Manager at Europe 1 .

“My fuel costs will quadruple”

Philippe Simon, manager of the Le Ponticaud restaurant in Limoges, is one of the Antargaz customers who received this letter in April. “To my surprise, I received a cancellation recommendation, even though I didn’t have a payment incident… I called consumer services, who told me they wouldn’t renew my contract,” he says, a little annoyed. He had no choice but to find a new supplier for his house. At a time when prices are skyrocketing, he knows he’ll pay more. “My fuel costs will quadruple,” he sighs, “that’s a real stab in the back. With all the other raises, it gets complicated.”

These layoffs do not surprise François Carlier, general delegate of the consumer protection association CLCV. “The price of gas on the wholesale market has increased four or five times in a year. Given these disruptions, we can understand that they are terminating certain contracts, which is causing them to lose money,” he explains. In his opinion, fixed-price contracts are doomed to disappear.

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