Most consumer associations that are members of the National Consumer Council, in particular UFC-Que Choisir or Familles Rurales, spoke out this Tuesday, April 19, 2022 against the planned abolition of the sales receipt by default from 2023, claiming that printing a ticket also not the case “systematically offered”.
Twelve consumer associations, out of the fifteen that make up the joint advisory body that is the National Consumer Council, believe the removal ” By default “ the invoice “results in consumers being deprived of real choice and consequently of their rights”.
They will no longer be automatically printed in 2023
At the heart of the debate is a decree implementing the Anti-Waste Law “The ban on the automatic printing of tickets in shops from 01.01ah January 2023 »with the aim of reducing waste production.
The National Consumer Council is currently being consulted on this decree, explain the consumer associations, which are opposed to the current wording.
“The government project provides for this with exceptions”in particular the acquisition of certain so-called “consistent”canceled or creditable bank card transactions, printing receipts as bank card receipts “would be deleted by default, regardless of the amount and type of purchases”.
A management tool and proof of purchase
“Consumers would only be informed by a notice at the cash desk that if they want to get a ticket, they have to explicitly request it”also Adeic, Afoc, ALLDC, Cnafal, CNAFC, CSF, Families of France, Fnaut, Rural Families, Indecosa-CGT, UFC-Que Choisir and Unaf.
These associations are convinced of this “The consumer’s right to receive a receipt is only truly respected if he is systematically offered a choice”.
In their eyes, there are several arguments in defense of the receipt: It stays “a family budget management tool”permitted “Check the correctness of the transaction amount” and forms one “Proof of purchase essential to benefit from the legal or commercial guarantees”.
They also take into account that the replacement of the printed receipt is to be sent by email “opens the way to a forced dematerialization of the ticket”, “will likely facilitate the creation of databases by dealers through marketing techniques”.
Some corporations such as Carrefour and Système U have already abolished the automatic ticket BFM TV, however, this reminds us that 60% of consumers, given the choice, ask for their ticket to be printed.