Starbucks has a busy week between Commercial Developments and Buffalo Barista

Starbucks has a busy week between Commercial Developments and Buffalo Barista

2 On Your Side took a look at what’s going on at work and with some of the Buffalo baristas, who have brought labor disputes with the company.

Buffalo, NY – For some people stopping by Starbucks Having a cup of coffee in the morning is part of the daily routine. But this week was not a routine thing for the company and its workers.

2 On Your Side took a look at what’s happening at work and with some Buffalo baristas.

Current Starbucks CEO Howard Schultz told CNBC earlier this week, “We have record demand today. Laxman is coming with the wind behind him.”

So Starbucks reported record profits but still had overlapping labor problems.

Casey Moore is a Barista at Williamsville and a member of the organizing committee with Starbucks Workers Union.

“The company has had its best two weeks of earnings in its 50-year history, and that’s because workers are doing more jobs. We’re dealing with more customers, we’re simplifying ourselves,” Moore said.

In a week of caffeinated corporate developments tied to Investor Day in Seattle and more union protests there, a new CEO has been announced next year to replace longtime company chief Howard Schultz. He is the former CEO of Pepsi Laxman Narasimhan.

Schultz said this to an interview about Narasimhan: “Someone steeped in humility, who understands and respects the culture and values ​​of the Starbucks Coffee Company. He would be a great, great leader.”

On the company’s future, Narasimhan said, “There will be investments to renew the partner’s experience. So that we renew the customer’s experience.”

That means building another 2,000 Starbucks stores for a total of 45,000 stores worldwide and investing $450 million in new equipment and a simpler customer service process in their stores. Seattle-based station TEGNA KING-TV also reported that the company offers better wages, paid student loans and other benefits to its workers or “partners” in non-union stores.

But for union workers seeking a contract here in Buffalo and elsewhere, there have been media sit-ins, organizing about 230 of 9,000 US stores, according to the Associated Press.

So Moore says there is some hope for the new leadership coming in Narasimhan but there are hard feelings lingering.

“Maybe we hope beyond hope that he’s different from Howard Schultz,” Moore said. “I think that’s the ultimate hope is that he won’t continue the scorched earth campaign that Howard Schultz has led as CEO.”

And there was constant pressure as a Buffalo barista union member testified about conditions this week before Congress and the National Labor Relations Board continues to press the company to rehire some fired baristas known for their activism with the union.

“There is absolutely no doubt that all of this is in response to our regulatory efforts,” concluded Moore.

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